Help Desk
Q: How do you store your products?
A: Perishable products such as hedgeapples, bittersweet, and walnuts are kept in refrigeration to ensure their freshness. All other products are kept in storage on Ryan or Matt's farms.
Q: How are your products shipped?
A: We ship all products via standard United States Postal Service. A flat postage rate of $5 applies to most small orders and $10 on larger orders. As part of our green policy, all products are contained in recycled boxes, so don't be surprised if your order arrives in an Amazon or other used box.
Q: How long do hedge apples last?
A: The life of a hedge apple is completely dependent upon the environment of which it is housed. If kept outside, weather condeitions can accelerate the aging process. if kept indoors, hedge apples can last many weeks before beginning to spot.
Q: Will the product I receive look exactly like it appears on this site?
A: As much as we would like to say yes, most items we carry are perishable and over time will begin to alter in appearance. It is very important that you open your items immediately upon arrival to prevent undesirable conditions, such as mold.
Q: What are the "proper conditions" for bittersweet?
A:(This product is no longer routinely stocked) Bittersweet will begin to break down after prologned exposures to extreme heat or cold. For this reason, we recommend storing it in a controlled temperature environment during off seasons. In addition, outdoor usage may attract wildlife, which will possibly see it as a meal.
Q: It is spring/summer. Is my product still available?
A: Due to the seasonality of the products we carry, we recommend emailing us during the off-season to check for availability.
Q: What if I wish to return my order?
A: Due to the nature of the product we do not accept returns.